Terms and Conditions

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Before you go in: 

Use the bathroom before entering. Once the adventure begins, there will be no stopping of the timer/clock for leaving the room, no exceptions.    Please know that we value your safety and thrive to offer you the best service possible. Surfaces will be disinfected and sanitized between bookings, and we ask that each of you utilize the sanitizer prior to entering to keep a healthy environment.  

Security systems: 

The rooms are equipped with video surveillance and audio systems to follow the game and for safety reasons.  Players must always follow the instructions of Extraordinary Escapes staff. In case of emergency, the room has emergency lighting, fire extinguishers and an emergency exit that may only be used if necessary.  Any player may decide to leave the adventure in advance for any reason, although it will mean that he or she cannot re-enter.  

Regulations in the Escape Room: 

No mobile phones, cameras, smart watches, vaping instruments or ear/head phones or pods, or other devices and personal belongings are permitted into any escape room, there aren't any exceptions to this rule. All you need can be found inside.  Do not force, push or bang on furniture, walls and props. If a drawer, door or prop doesn’t open, for example, it may be because there is no need to open it or because you need to find another way of opening it.  Do not tamper with security or electrical systems inside the Escape Room.  There is nothing hidden overhead or under the floor. Do not climb on any piece of furniture or open floor hatches or ceiling tiles.  Non-compliance with these regulations or with the instructions given by Extraordinary Escapes staff will signify the end of the game without the right  to a refund.  

COVID-19 

Players must follow the following rules:  Do not book any reservation in case of having tested positive for coronavirus or suspecting that it could be, or if you have been in contact with a positive in the last week before the game.  Hands should be disinfected with Sanitizer with bactericide before entering the game.  Masks are not mandatory, but may be worn at the guests discretion. Masks will not be provided, and groups are not co-mingled. It will be your party alone who enters the room, with the exception of the Game Master Staff who will explain rules and then exit leaving your group to the room you have reserved.  The game will end if improper behaviors are detected that violate hygiene measures such as spitting, or any other unhealthy practice that could infect someone with any bodily fluid.  The establishment, in turn, takes hygiene and disinfection measures in accordance with the provisions of regulations and the advice of the CDC, such as:  Disinfection of playing materials and contact surfaces after each session.  Ventilation of the premises between group and group.  Daily general cleaning.  Have disinfectant gel both at the entrance and inside the restrooms.  Control measures and action protocols in cases of contagion.  *These rules may change at any time due to changes in the incidence of the disease and the legal applications in force at all times. In case of doubt, consult our staff.    

Other frequently asked questions:

 How long does it take? The designated time for any reservation is 75 minutes- 15 minutes for room pre entry rules explanation and waiver signing, and 1 hour for adventure duration.  

Is it scary? 

No, there is nothing that will jump out or scare anyone intentionally. Fear is perceived different from person to person, however our rooms are built on adventure and seek/find; not to scare or instill fear in any way.  

Are there any actors inside? 

No. We have a Game Master in another room monitoring progress by camera and audio recording.  

Is it dangerous? 

Even if the décor and setting would suggest it is, the Escape Room is no more dangerous than any other normal room. As in any other premises, there are high voltage systems that should not be tampered with, and you may trip or bang against things if you run or make improper use of the objects in the room; however, if you follow regulations, there should be no problem.  

Is the game suitable for children? 

No. The game is designed exclusively for adults on account of its plot and setting. However, children aged over 10 years old can play as long as they are accompanied by an adult.  

Is the room adapted for a wheelchair? 

Unfortunately not. The building and certain accesses in the room are wheelchair accessible, but not the escape room itself.. In regard to other types of reduced mobility, please, check before booking.     

 Is language a problem? 

Our game is in English and Spanish. If you speak any of these languages, you will not have problems. If not, you may find some difficulties because you have to read and listen.  

What happens if a group member can not come or if someone joins at the last minute?? 

As a general rule there will be no problem as long as the group remains between 2 and 10 people. In the event that the person who made the reservation cannot come, the rest of the group must provide the reservation details. No refund can be given with less than 2 hour notice with regard to lesser persons attending. 

 Is it possible to play with large groups?

 If there are more than 10 persons in the larger rooms designated, the game will have to be done in turns. One room is limited to a maximum of 6, while the others offer a 10 person maximum. Multiple bookings can be reserved back to back, or larger groups can be split between different rooms.